Refund Policy

Last updated: September 11, 2025

Thank you for supporting my artwork. Each piece is created with care, and I want you to enjoy your purchase with confidence. Please read the refund policy below.

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Original Artwork & Prints

• All sales of original artwork and fine art prints are final.

• Refunds are not offered for change of mind or personal preference.
   

Damaged or Defective Items

• If your order arrives damaged, please contact me within 7 days of delivery at info@shannongoodhead.ca

• To help process your claim, please include photos of the damage to both the product and the packaging.

• If damage is confirmed, I will arrange either a replacement (if available) or a full refund.
   

Artful Goods (Notebooks, Postcards, Bags, etc.)

• Sales of Artful Goods are also final, unless the item arrives damaged or defective.

• The same process for damaged items (7-day window, photos required) applies.

 

Event Tickets & Workshops

• Tickets are non-refundable, but may be transferred to another guest if you are unable to attend.

• If an event is cancelled by me, you will receive a full refund or credit.
   

Questions

• If you have any questions about this policy, please contact me at:
  📧 info@shannongoodhead.ca